Refund Policy

Return Policy:

For all return inquiries please contact us with your order number via email at gripgenie@gmail.com for the fastest service.

 

All returns or exchanges are due within 30 days of purchase. After 30 days, no refunds or exchanges will be issued.

 

Returns for the Contiguous 48 US States:

  • If for any reason you need to return your product (excluding chalk products) you may do so within 30 days of purchase. Email us at gripgenie@gmail.com with your order number. Upon receipt of the returned product we will issue your refund in the form of your original payment. In order for your return to be eligible for refund all items must be returned unused and in new condition.
  • Items purchased as gifts may be returned within 30 days of purchase. Email us at gripgenie@gmail.com with your order number. Upon receipt of the returned product we will issue your refund in the form of a gift card. In order for your return to be eligible for refund all items must be returned unused and in new condition.

*the buyer will be responsible for return shipping charges

International Returns:

  • If for any reason you need to return your product (excluding chalk products) you may do so within 30 days of purchase. Email us at gripgenie@gmail.com with your order number and the tracking number for the return package*. Upon receipt of the returned product we will issue your refund in the form of your original payment. In order for your return to be eligible for refund all items must be returned unused and in new condition.

*the buyer will be responsible for return shipping charges

  • Items purchased as gifts may be returned within 30 days of purchase. Email us at gripgenie@gmail.com with your order number and the tracking number for the return package.* Upon receipt of the returned product we will issue your refund in the form of a gift card. In order for your return to be eligible for refund all items must be returned unused and in new condition.

*the buyer will be responsible for return shipping charges

 

Damaged or Defective Items:

If an item is received damaged or defective please contact us within 30 days of your order being placed. Email us with your order number and the issue at gripgenie@gmail.com and we happily arrange to send you a like item replacement.

 

Exchanges:

At this time we do not offer exchanges. Should you change your mind about a product please follow our return procedures and then place a new order for your desired product.

 

Exclusions:

Due to the nature of the item, chalk products are considered final sale and are ineligible for return or exchange.

 

Gift Certificates are ineligible for return.

 

Shipping charges are non refundable