Refund Policy

Returns

Please email gripgenie@gmail.com for returns or call +16085043868 to ask us any questions about your product. Any eligible returns do not include the cost of shipping refunded unless product has been received. Refunds will be credited to the original method of payment used for the order in question.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It is not necessary to send in the original packaging, just the item intact is necessary.

Customer support will provide you with a return label and you do not have to pay return shipping. There are no restocking fees and no other charges for returns.


Liquid Chalk is ineligible for return unless the product is defunct.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the decision to refund will come through gripgenie @ gmail .com.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will receive an email with the refund amount.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tom@gripgenie.com.

Sale items (if applicable)
Only regular priced items may be refunded, any gifted or buy one get one free item is not eligible for returns.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gripgenie@gmail.com and we will send you a download link for a return label. As soon as we receive the item we will send an exchange.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.